I ordered two pairs of shoes from Urban Outfitters yesterday (two pairs of these, in black and gold, in case you were wondering). I had a 20% off coupon code so I decided to splurge to get 2-day shipping instead of standard, which takes 5-7 days.

Well, I just got an email from Urban. They accidentally shipped my shoes standard anyway. Since I don't need them for anything, I don't really care. But they did two really cool things:

1. Credited me for the shipping so that I didn't have to pay any shipping at all.
2. Gave me a 10% promo code to use next time I place an order.

Pretty sweet, huh? That's how all places should do customer service - preemptively admit your mistakes and make up for them!

Yay to Urban.